Shandong Tongda Textile Machinery (group) Co.,Ltd logo

Shandong Tongda Textile Machinery (group) Co.,Ltd

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After sales service

  • We do compensate our clients for any quality issues Even though it rarely happened. We treat clients' satisfaction over anything.
    We will not hesitate to cover your loss caused by quality issues But you don't have to worry about this, we know the importance of quality control, especially when it comes to products being shipped to the end-user.
    As I explained earlier, we always put inspection before warehouse. This ensures that every product leaving our factory meets the highest quality standards.

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  • In terms of after-sales service, we provide comprehensive technical support to ensure you enjoy the best service experience during product usage. Our remote technical support service is available 24/7, every day of the week. Whenever you encounter technical issues, we respond promptly, with experienced and English-fluent technical personnel ready to provide remote assistance.
    To ensure the proper functioning of your equipment, we also offer on-site installation services by resident engineers. Our team of engineers possesses extensive experience, enabling them to complete equipment installation and debugging efficiently, allowing you to use our products with confidence.

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  • Even in situations where remote services may not resolve issues, we are committed to providing offline technical support without hesitation. We understand that customer needs are diverse, so we are ready to offer timely and professional support whenever and wherever you need it, ensuring the smooth operation of your equipment. In terms of technical support, you can rely on our team to provide comprehensive, efficient, and attentive service.

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